WE have a pt. complaints tab in our variance reporting system that allows us to upload any other relevant information. I would use something like this. The patient chart in not an appropriate place for all of that info.. Obviously if something happened while the pt. was in your care that needs to be factually noted such as a pt. fall or medication error etc. but all the follow up with staff and other investigation needs to be kept elsewhere.
Sharon Taylor, RN, MS, CIC, CPHRM, CHC, CHPC
Director Risk Management/ Accreditation Services
Burgess Health Center
1600 Diamond Street
Onawa, IA 51040
Quality Care You Can Believe In
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I agree with Brenda! Well said!