Communication Training and Curriculum Development

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

That sounds like a check the box exercise in my opinion. I would recommend highlighting the most important policies and telling employees they are responsible for knowing your policies and letting them know where to find them and where to go with questions / for guidance.

------------------------------
Brenda Manning J.D., C.H.C., C.H.P.C.
Privacy Director
Interim Privacy Officer
Carilion Clinic

The views expressed herein are my own and do not represent those of my employer. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

Original Message:
Sent: 06-29-2020 10:25 AM
From: Savannah Knuettel
Subject: New employee orientation/Compliance

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

What Great timing for you to ask this question.  I too am looking into this.  We were requested to go one step farther and document the important policies for each department not just Compliance.  In a previous job, i was required to sit and read all compliance policies (about 50) and attest that i read them.  We discussed putting policies into an employee handbook, however, if audited we would then have to supply the entire handbook rather than just the policy.  In other words, giving the auditors more information than required.  We suggestion we came up with was to utilize our policy program and assign those important policies for each department and have employees attest that they read their department policies.  I'm wondering if anyone has created a policy on department checklists for new hire orientation that they would share.

------------------------------
Brian Haines
Corporate Compliance Manager
------------------------------

Original Message:
Sent: 06-29-2020 10:25 AM
From: Savannah Knuettel
Subject: New employee orientation/Compliance

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

On some level, I applaud your organization's approach in trying to raise awareness of compliance policies by having you, the compliance pro read them.  Notice many people will push back and use words like "memorize", etc, etc.  Sounds to me that they wanted you to not only be aware these policies existed but to become familiar with them on some level.  Nice...as I know compliance pros that may know where policies can be found but have no idea about the content of the policies.  Not saying this is good or bad...just sharing.

One thought to think about is if you are tasked with identifying the important policies for each department, consider having a manager, supervisor, department lead, or someone at the front line level as part of this review and identify effort.  I am often amazed how much assessment or evaluation types of activity are done with little or no direct input by those directly involved.  I get it...it happens.

As for orientation....stick to the most critical and basic.  What does one do if one suspects non compliance...how to reach the compliance person...and the company's position on non retaliation.  If you can get those 3 done...you have established a good base on which to build.  You can always throw in where to find policies but that can also be done when new employees complete their dept specific orientation.

Good luck!

------------------------------
-------------Frank "Snake Bite Leader" Ruelas--------------
► We don't fail unless we quit! ◄
Bill Wong's Resource Folder: https://bit.ly/BillWong
NEXT UP:
Auditing and More: 7/3
Next DCO Group Launch: 7/7

░ Pass the Exam Group for 2020 ░
Melissa Singleton - Jan - CHPC
Julie Clutter - Jan - CHPC
Tanisha Grant - Feb - CHC
Lisa Bibby - Jan - CHPC
Kelly Puida - Mar - CHPC
Christina Serrano - Mar - CHC
Rachel Anderson - May - CHC
Melissa Alexander - June - CHC
Theresa Veazey - June - CHC
Barbara Zubeck - June - CHPC
Patricia Radatz - June - CHC
------------------------------

Original Message:
Sent: 07-01-2020 08:42 AM
From: Brian Haines
Subject: New employee orientation/Compliance

What Great timing for you to ask this question.  I too am looking into this.  We were requested to go one step farther and document the important policies for each department not just Compliance.  In a previous job, i was required to sit and read all compliance policies (about 50) and attest that i read them.  We discussed putting policies into an employee handbook, however, if audited we would then have to supply the entire handbook rather than just the policy.  In other words, giving the auditors more information than required.  We suggestion we came up with was to utilize our policy program and assign those important policies for each department and have employees attest that they read their department policies.  I'm wondering if anyone has created a policy on department checklists for new hire orientation that they would share.

------------------------------
Brian Haines
Corporate Compliance Manager

Original Message:
Sent: 06-29-2020 10:25 AM
From: Savannah Knuettel
Subject: New employee orientation/Compliance

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

Thanks this is very helpful. We were having issues with management getting attestations for policies and I felt like this was the route I needed to go initially but also seemed like overkill. We are now going to be able to use knowbe4 to send out policies and get attestations so I wanted to be able to keep it brief and go over the important policies as you all suggested above.

------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

Original Message:
Sent: 07-01-2020 09:45 AM
From: Frank Ruelas
Subject: New employee orientation/Compliance

On some level, I applaud your organization's approach in trying to raise awareness of compliance policies by having you, the compliance pro read them.  Notice many people will push back and use words like "memorize", etc, etc.  Sounds to me that they wanted you to not only be aware these policies existed but to become familiar with them on some level.  Nice...as I know compliance pros that may know where policies can be found but have no idea about the content of the policies.  Not saying this is good or bad...just sharing.

One thought to think about is if you are tasked with identifying the important policies for each department, consider having a manager, supervisor, department lead, or someone at the front line level as part of this review and identify effort.  I am often amazed how much assessment or evaluation types of activity are done with little or no direct input by those directly involved.  I get it...it happens.

As for orientation....stick to the most critical and basic.  What does one do if one suspects non compliance...how to reach the compliance person...and the company's position on non retaliation.  If you can get those 3 done...you have established a good base on which to build.  You can always throw in where to find policies but that can also be done when new employees complete their dept specific orientation.

Good luck!

------------------------------
-------------Frank "Snake Bite Leader" Ruelas--------------
► We don't fail unless we quit! ◄
Bill Wong's Resource Folder: https://bit.ly/BillWong
NEXT UP:
Auditing and More: 7/3
Next DCO Group Launch: 7/7

░ Pass the Exam Group for 2020 ░
Melissa Singleton - Jan - CHPC
Julie Clutter - Jan - CHPC
Tanisha Grant - Feb - CHC
Lisa Bibby - Jan - CHPC
Kelly Puida - Mar - CHPC
Christina Serrano - Mar - CHC
Rachel Anderson - May - CHC
Melissa Alexander - June - CHC
Theresa Veazey - June - CHC
Barbara Zubeck - June - CHPC
Patricia Radatz - June - CHC

Original Message:
Sent: 07-01-2020 08:42 AM
From: Brian Haines
Subject: New employee orientation/Compliance

What Great timing for you to ask this question.  I too am looking into this.  We were requested to go one step farther and document the important policies for each department not just Compliance.  In a previous job, i was required to sit and read all compliance policies (about 50) and attest that i read them.  We discussed putting policies into an employee handbook, however, if audited we would then have to supply the entire handbook rather than just the policy.  In other words, giving the auditors more information than required.  We suggestion we came up with was to utilize our policy program and assign those important policies for each department and have employees attest that they read their department policies.  I'm wondering if anyone has created a policy on department checklists for new hire orientation that they would share.

------------------------------
Brian Haines
Corporate Compliance Manager

Original Message:
Sent: 06-29-2020 10:25 AM
From: Savannah Knuettel
Subject: New employee orientation/Compliance

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

We are going through a similar process right now.  We have over 650 policies, so it's not practical to assign them all to review.  Instead, we've tasked a policy work group with determining which essential policies need to be reviewed by whom and how often.  All other policies are always available to employees through our online policy management program.

------------------------------
Emily Roberts
Compliance/Privacy Manager

The opinions expressed are my own and are not intended to represent the positions, strategies or opinions of my employer.
------------------------------

Original Message:
Sent: 06-29-2020 10:25 AM
From: Savannah Knuettel
Subject: New employee orientation/Compliance

I am working with HR to restructure our orientation and training. I am trying to figure out the best way to accomplish this specifically covering all of our policies. Currently, HR meets with new employees for a day session which include going through the employee handbook, benefits, and completing thier online training. In regards to each policy we have (privacy, security, quality, compliance policies, etc.) are you doing a brief overview of each policy in person? Are you doing a brieft overview of each policy through your online training? Do you have a system where they go in and look at the entire policy as a whole and sign off that they have read and reviewed? I want to make sure the employee is aware of all of our policies, but at the same time is it overkill that they go through 60 plus policies and check off they have reviewed each one? Would a handbook or electronic pdf with all current policies (this would be a ton of pages) and a signed statement at the back of the book be the best option (similar to employee handbook but a policy handbook)? Open to all ideas and what others are doing?



------------------------------
Savannah Knuettel
Compliance Officer
Galen Medical Group
Hixson,TN

The views expressed herein are my own and do not represent those of my employer or clients. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------