Good afternoon! In the 2016 Medicare Marketing Guidelines, Section 100.4, they include "office hours" as one of the pieces of information that is required to be updated on a monthly basis for the online provider directory. However, they also state that the directories must contain all the information required in the directory models, in which I do not see office hours included as a required piece. I have looked at some of the online directories in the industry and do not see incidences of where the company includes office hours for providers. However, I wanted to reach out and see what other companies are doing in regards to office hours (including? not including?) and if they see it as a requirement that needs to be met. As an aside, in the draft 2017 Guidelines, the office hours statement has been removed from the requirement to be updated, however I do not see where they have released the 2017 models to compare the requirement to. Thank you in advance!
Susan Kerrigan, CHC
Associate Compliance Specialist
Health First Corporate Compliance