Managed Care

Online Provider Directory - Office Hours

  • 1.  Online Provider Directory - Office Hours

    Posted 02-16-2016 01:50 PM

    Good afternoon!  In the 2016 Medicare Marketing Guidelines, Section 100.4, they include "office hours" as one of the pieces of information that is required to be updated on a monthly basis for the online provider directory.  However, they also state that the directories must contain all the information required in the directory models, in which I do not see office hours included as a required piece.  I have looked at some of the online directories in the industry and do not see incidences of where the company includes office hours for providers.  However, I wanted to reach out and see what other companies are doing in regards to office hours (including? not including?) and if they see it as a requirement that needs to be met.  As an aside, in the draft 2017 Guidelines, the office hours statement has been removed from the requirement to be updated, however I do not see where they have released the 2017 models to compare the requirement to.  Thank you in advance! 

    Susan Kerrigan, CHC

    Associate Compliance Specialist

    Health First Corporate Compliance

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    Susan Kerrigan CHC
    Associate Compliance Specialist
    Health First Inc
    Melbourne,FL
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