Managed Care

Medicare Advantage Call Center

  • 1.  Medicare Advantage Call Center

    Posted 10-09-2019 02:15 PM
    Hi - I am in search of a robust compliance checklist for running a Medicare Advantage Call Center.

    As context, I work for a company that will be opening an internally run call center that will handle enrollments for consumers who would prefer to transact by phone as opposed to online through a marketplace.  I'd like to help our operational team understand the broad scope of action items needed to get us to opening this call center, ranging from telemarketing compliance, agent licensing, CMS marketing guidelines, HIPAA, etc.  I'd be appreciative for any resources or suggestions on compliance consultants who could help with this endeavor.

    Thank you for any suggestions and resources!

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    Samantha
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    2019 HCCA Compliance Institute