Nonprofit Compliance

  • 1.  Epic Secure Chat Function

    Posted 02-25-2020 02:34 PM
    My organization is in the process of developing its own instance of Epic and there have been some questions around the controls that need to be put in regarding the use of the Secure Chat function. For those unfamiliar with Epic, Secure Chat is an instant messaging application within Epic that allows a user to chat "live" with members of their organization or other providers. I am wondering if anyone in the community has any information to share regarding the use of this function or a similar function for other EMR's. Feel free to reach out directly or post information for others to see. 

    Thank you

    Frank Totino
    Business Compliance Officer
    CVS Health

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  • 2.  RE: Epic Secure Chat Function

    Posted 07-02-2020 09:50 AM
    Hi Frank, 
    We are implementing Secure Chat as well and ran into your message here.  I am struggling with this as it impacts whether these chats contain clinical information for medical decision making and how to differentiate those from general conversations about an upcoming meeting to include or not in the legal health record, policy around purging these secure chats, etc.  Has anyone else responded to you privately that may have shared some insight?   
    Thanks in advance!

    Diana Salinas
    Compliance and Privacy Officer
    Leon Medical Centers

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