Hello - what is your organizations policy/procedure re: receiving misdirected PHI from another facility?Do individual departments contact the sender? Or are these sent to your privacy office to coordinate the return?In our EMR, providers occasionally receive in-basket messages re: individuals who are not their patients; similarly, departments occasionally report receiving faxes that are not meant for them.We are looking to create a standardized approach to these types of scenarios in order to ensure patient care is not adversely affected by not notifying the sender in a timely manner.I appreciate your feedback and suggestions.
These items come to me for f/up – I try to get at the root of why we are getting them. Not always easy but doing so has decreased the number we receive.
Sharon Taylor, RN, MS, CIC, CPHRM, CHC, CHPC
Director Risk Management/ Accreditation Services
Burgess Health Center
1600 Diamond Street
Onawa, IA 51040
Quality Care You Can Believe In
Electronic Mail Confidentiality Notice:
This electronic mail message and all attachments may contain confidential information belonging to the sender or the intended recipient. This information is intended ONLY for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution (electronic or otherwise), forwarding or taking any action in reliance on the contents of this information is strictly prohibited. If you have received this electronic transmission in error, please immediately notify the sender by telephone, facsimile, or email to arrange for the return of the electronic mail, attachments, or documents.