I'm in a small facility (less than 100 beds) and ROI is for the most part centralized for the hospital, physician offices, clinics etc. The ladies doing this job are awesome and have been using an excel spreadsheet to track all releases. It includes things such as date received, name of requestor, type of requestor i.e. patient, law enforcement, disability, attorney etc., MRN, hospital unit, date completed, type i.e. mail, fax, in person, # pages, charge information if applicable (we don't charge patients for their records), notes. I added a column to calculate the turnaround time when this became a hot topic.
I calculated some stats from the spreadsheet last week on patient requests and I am going to love reporting to the Compliance Committee and Board of Directors the findings because they are superb!
Yes, maintaining the spreadsheet takes time however having one place to record, track, analyze and reference makes it well worth it. It's also available as a read only file for many staff to help callers if possible versus having to transfer them. Not being transferred is a huge patient satisfier.
This works for us. We tried to use the ROI tracking processes within the EMR however given we have multiples of those and they don't 'talk' to each other it just didn't work well.
Jan Walton, MA, RHIA, CHP, CHC
Director, Corporate Compliance
200 N. Madison St., Marshall, MI 49068
Ph: 269.789.4399 Fx: 269. 789.4931
Take Pride in how far you have come, have faith in how far you can go.
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