For individuals that signed up for Compliance Investigations 101: CO Toolbox, thank you for attending the session. On behalf of the presenters, I thank you for selecting our session to attend.
For our session, our goal was to review tools that we use when conducting investigations. When discussing this presentation, I wanted to make sure attendees had something in their hand that they could begin using the next day. Most attendees understood and expressed their appreciation for that approach. Based on the feedback, some thought that we were going to discuss how to conduct an investigation interview. Conducting an interview was a small portion. The tools and how we use them were the major focus of our discussion. In that area, it's possible that I could have done a better job of communicating that point but it was addressed in the opening.
Like Frank and Nancy have stated, you have to find the humor and keep it moving.
I have the pleasure of chairing one of the regional conferences. I look at the feedback about 3-5 times to make sure the following year's agenda represents what attendees' request and provides relevant topics. Similar to what presenters experience at the CI, there are always a couple of discouraging comments. From the regional conference perspective, I see these responses:
· Did you like the topics? No
· Do you like the location? No
· Did you like the food? No
· Would you attend next year? No
· Would you recommend this conference to a colleague? No
· Did you like the presenters? No
· Did you find the handouts useful? No.
Most importantly, congratulations to those that were selected to present and to those that received budget approval to attend.
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I had the pleasure of attending Walter's team's session, Frank's session and Brenda's session and they were all GREAT as was the "Three Amigos" session. The man sitting beside me in Frank's session leaned over to me at the end and said "I'm exhausted". I shared that comment with Frank and I don't know how he took it but I thought it was a huge compliment. I am still trying to catch up and wrap my mind around all the information from Walter's session but I really want to begin using the tools you gave us. Brenda your session was based on your personal experience and so it was about you and you shared great tips and hints for improving our online and in person image.
Thank you all for sharing your experience and expertise with us!!
Sherrie A. King
Appalachian Regional Healthcare System
Them has left the building, it's just Us.
"Right is right, even if everyone is against it, and wrong is wrong even if everyone is for it."