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Agents required to record telephonic conversations with beneficiaries beginning October 1

  • 1.  Agents required to record telephonic conversations with beneficiaries beginning October 1

    Posted 08-11-2022 12:25 PM
    Hi all,
    I'm curious to know if any MAPD, MA or PDP plans would be willing to share how you plan to meet the new Medicare requirement for agents to record telephonic conversations with beneficiaries beginning October 1, 2022?  If you're already meeting this requirement, would you be willing to share how you're meeting the requirement? Are you using a vendor?

    Thank you! 

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    Nichole Hageman
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  • 2.  RE: Agents required to record telephonic conversations with beneficiaries beginning October 1

    Posted 09-21-2022 01:09 PM
    We are discussing the same implementation at our organization. Any items would be worth sharing.

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    Jessica Sauceda
    Compliance Supervisor
    Portland,OR
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    Original Message
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