Multi-Industry Chief Compliance and Ethics Officers

Hotline Benchmarking - Internal v. Third Party and Helpline v. Hotline

  • 1.  Hotline Benchmarking - Internal v. Third Party and Helpline v. Hotline

    Posted 11-09-2022 03:30 PM
    Good afternoon Compliance Leaders.

    Do any of you know of any benchmarking surveys out there over the past 2 years that have answered these two questions:

    1. Which hotline strategy is used? Internal hotline (employees of the company take the calls, emails, etc.) or third-party (Navex, ComplianceLine, Lighthouse, etc.)?
    2. What % of companies use the term hotline? What % use helpline?

    Web URL links to such surveys would be most helpful.

    Personal preferences/answers to each of these questions are welcome in the responses.

    Thank you,
    Deena

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    Deena King
    Compliance and Ethics Professional
    Salt Lake City, UT
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