We use Datix. It's set up so that you can report both grievances and complaints. Datix keeps it separate and helps to move the process along (assigning investigators, what's overdue, etc.).
We track through our variance reporting system. There is a section for patient complaints/grievances
Sharon Taylor, BSN, MS, CIC, CPHRM, CHC, CHPC
Director Risk Management/ Accreditation Services
Burgess Health Center
1600 Diamond Street
Onawa, IA 51040
Quality Care You Can Believe In
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