CHPC Study Group

Hello Group,
I wanted to share my recent experience with testing for the CHPC at a PSI testing location. I was scheduled for my test last Friday 1/20/2023. I was caffeinated, studied, and was ready to go! Shortly after I arrived, I was informed by staff that the PSI server's had crashed. I was obligated to wait for 30 minutes while they tried to resolve the issue. Unfortunately, I was turned away and had to go home to reschedule.
I called PSI and they had a opening for Saturday 1/21/2023. When I got to the PSI testing location, they informed me that there was a issue with downloading the CHPC exam to their servers and that I would have to call and reschedule... Once again.
I have re-scheduled for a third time on 2/14/2023. Hopefully the third time is a charm!

My question for the group is: Has anyone else had the same or similar experience at a PSI testing center?

------------------------------
Jennifer Martinez
Senior Privacy Analyst
UC San Diego Health
San Diego,CA
------------------------------

I had the same experience at a PSI site. I was rescheduled and drove 30 minutes to have it happen again.

------------------------------
Kelly Jenkins
Compliance Officer
Kelly Jenkins
St. Augustine,FL
------------------------------

Original Message:
Sent: 01-25-2023 11:50 AM
From: Jennifer Martinez
Subject: PSI Testing Center Experience

Hello Group,
I wanted to share my recent experience with testing for the CHPC at a PSI testing location. I was scheduled for my test last Friday 1/20/2023. I was caffeinated, studied, and was ready to go! Shortly after I arrived, I was informed by staff that the PSI server's had crashed. I was obligated to wait for 30 minutes while they tried to resolve the issue. Unfortunately, I was turned away and had to go home to reschedule.
I called PSI and they had a opening for Saturday 1/21/2023. When I got to the PSI testing location, they informed me that there was a issue with downloading the CHPC exam to their servers and that I would have to call and reschedule... Once again.
I have re-scheduled for a third time on 2/14/2023. Hopefully the third time is a charm!

My question for the group is: Has anyone else had the same or similar experience at a PSI testing center?

------------------------------
Jennifer Martinez
Senior Privacy Analyst
UC San Diego Health
San Diego,CA
------------------------------

Oh no! Sorry to hear that happened. Is there an online option? I've taken exams in-person at a testing site and through online proctoring. My best experience was with online proctoring.

------------------------------
Brenda Manning JD, CIPP/US, CHC, CHPC
Senior Privacy Counsel
Maximus, Inc.

The views expressed herein are my own and do not represent those of my employer. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

Original Message:
Sent: 01-25-2023 12:07 PM
From: Kelly Jenkins
Subject: PSI Testing Center Experience

I had the same experience at a PSI site. I was rescheduled and drove 30 minutes to have it happen again.

------------------------------
Kelly Jenkins
Compliance Officer
Kelly Jenkins
St. Augustine,FL

Original Message:
Sent: 01-25-2023 11:50 AM
From: Jennifer Martinez
Subject: PSI Testing Center Experience

Hello Group,
I wanted to share my recent experience with testing for the CHPC at a PSI testing location. I was scheduled for my test last Friday 1/20/2023. I was caffeinated, studied, and was ready to go! Shortly after I arrived, I was informed by staff that the PSI server's had crashed. I was obligated to wait for 30 minutes while they tried to resolve the issue. Unfortunately, I was turned away and had to go home to reschedule.
I called PSI and they had a opening for Saturday 1/21/2023. When I got to the PSI testing location, they informed me that there was a issue with downloading the CHPC exam to their servers and that I would have to call and reschedule... Once again.
I have re-scheduled for a third time on 2/14/2023. Hopefully the third time is a charm!

My question for the group is: Has anyone else had the same or similar experience at a PSI testing center?

------------------------------
Jennifer Martinez
Senior Privacy Analyst
UC San Diego Health
San Diego,CA
------------------------------

Original Message:
Sent: 1/26/2023 7:01:00 AM
From: Brenda Manning
Subject: RE: PSI Testing Center Experience

Oh no! Sorry to hear that happened. Is there an online option? I've taken exams in-person at a testing site and through online proctoring. My best experience was with online proctoring.

------------------------------
Brenda Manning JD, CIPP/US, CHC, CHPC
Senior Privacy Counsel
Maximus, Inc.

The views expressed herein are my own and do not represent those of my employer. They are not meant to constitute legal advice or create an attorney-client relationship.
------------------------------

Original Message:
Sent: 01-25-2023 12:07 PM
From: Kelly Jenkins
Subject: PSI Testing Center Experience

I had the same experience at a PSI site. I was rescheduled and drove 30 minutes to have it happen again.

------------------------------
Kelly Jenkins
Compliance Officer
Kelly Jenkins
St. Augustine,FL

Original Message:
Sent: 01-25-2023 11:50 AM
From: Jennifer Martinez
Subject: PSI Testing Center Experience

Hello Group,
I wanted to share my recent experience with testing for the CHPC at a PSI testing location. I was scheduled for my test last Friday 1/20/2023. I was caffeinated, studied, and was ready to go! Shortly after I arrived, I was informed by staff that the PSI server's had crashed. I was obligated to wait for 30 minutes while they tried to resolve the issue. Unfortunately, I was turned away and had to go home to reschedule.
I called PSI and they had a opening for Saturday 1/21/2023. When I got to the PSI testing location, they informed me that there was a issue with downloading the CHPC exam to their servers and that I would have to call and reschedule... Once again.
I have re-scheduled for a third time on 2/14/2023. Hopefully the third time is a charm!

My question for the group is: Has anyone else had the same or similar experience at a PSI testing center?

------------------------------
Jennifer Martinez
Senior Privacy Analyst
UC San Diego Health
San Diego,CA
------------------------------

Hi Jennifer,

UGH! Sorry for the less-than-stellar experience with our online proctoring service. I have passed along your feedback to our team. Rooting for you and hoping for a smoother experience in February! Please keep me in the loop 😁.

Thank you!


------------------------------
Stephen (Steve) Pavlicek | Community Engagement Manager
Society of Corporate Compliance and Ethics
Health Care Compliance Association
Office: 952.567.6219 | Mobile: 612.207.3172
6462 City West Parkway | Eden Prairie, MN 55344
------------------------------

Original Message:
Sent: 01-25-2023 11:50 AM
From: Jennifer Martinez
Subject: PSI Testing Center Experience

Hello Group,
I wanted to share my recent experience with testing for the CHPC at a PSI testing location. I was scheduled for my test last Friday 1/20/2023. I was caffeinated, studied, and was ready to go! Shortly after I arrived, I was informed by staff that the PSI server's had crashed. I was obligated to wait for 30 minutes while they tried to resolve the issue. Unfortunately, I was turned away and had to go home to reschedule.
I called PSI and they had a opening for Saturday 1/21/2023. When I got to the PSI testing location, they informed me that there was a issue with downloading the CHPC exam to their servers and that I would have to call and reschedule... Once again.
I have re-scheduled for a third time on 2/14/2023. Hopefully the third time is a charm!

My question for the group is: Has anyone else had the same or similar experience at a PSI testing center?

------------------------------
Jennifer Martinez
Senior Privacy Analyst
UC San Diego Health
San Diego,CA
------------------------------