Many of the metrics that you may want to follow depend upon your organization and the specific related risks. For example, initially, we tracked by quarter on an rolling 4 quarter basis, fairly basic metrics such as # of reports, issue type, how it was reported, substantiation rate, # of days that the investigation took to complete. As we've grown in total number of employees and become a more complex organizationally, we've expanded upon that to include location based metrics, anonymity related metrics, a breakout related specifically to discrimination, and getting more granular with the basic metrics (such ratio/proportion of reports related to total # of employees, not just the absolute # of reports).
If you're looking to get a good idea to benchmark, not only the metrics that you already track, but also type of metrics that you could begin to utilize, I recommend taking a look at Navex's Hotline Benchmark Report that they publish annually. ComplianceLine also publishes a good one that provides an additional perspective on such metrics.
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Joshua Linden
Global Manager - Compliance
Columbus,OH
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Original Message:
Sent: 07-29-2022 04:50 AM
From: Vinca Russell
Subject: Using Ethics Helpline/Hotline Data for Insights
Hi All – I am interested in the kinds of data/metrics you routinely analyze from your Ethics Helpline/Hotline to understand or anticipate trends or generally gain insights... Will you please share any general information on this? Thank you in advance.
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