Hi Shawn,
I hope this does not seem to be unwelcome 'advertising' - it is my current passion, and I'd like to share it.
I am striving to have people who hold positions of responsibility in IT, such as project managers and service (operations) managers, give ethics a
much higher profile. I've often written about how easily this can be achieved - for example in the following article that was published in March 2009. Here is an exerpt, and those who would like to read the whole item can ask me to email it or can find it on my web page at :
http://sites.google.com/site/kmacademiccredentials/Home/km-academic-publications
CONFIGURING PROFESSIONAL ETHICS INTO IT SERVICE MANAGEMENT
Another decade, another downturn. Since 1969 the final years of every decade have ushered in tough times. The root causes have often turned out to be the reckless, even feckless, behaviour of particular groups of people at work. This time it is the financial sector that evidently needs to re-examine its rules for professionally responsible behaviour. But we IT professionals cannot afford to be complacent either. There does seem to be a strong case to be made for raising the profile of ethics in IT Service Management (ITSM). The case rests partly on a positive argument that attention to ethics is mandated by international standards, and partly on a negative argument that inattention to ethics has repeatedly contributed to past IT calamities. If these arguments are accepted, then the remedy that I propose is simple to implement. So, then, let us examine the evidence.
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